Refund and Returns Policy

At Detopsy electrical shop, we are committed to providing quality products and a smooth shopping experience. If, for any reason, you are not completely satisfied with your purchase, this policy explains how returns, exchanges, and refunds work.

1. Eligibility for Returns

You may request a return if:

  • The product is defective, damaged, or incorrect upon delivery.

  • The product is unused, in its original condition, and returned within the specified time frame.

  • The product is in its original packaging, including all accessories, manuals, tags, and labels.

Non-returnable items include:

  • Clearance or final sale items.

  • Products damaged due to misuse, negligence, or unauthorised repair.

  • Customized or specially ordered products.

  • Items without original packaging or proof of purchase.

2. Time Frame for Returns

  • You must initiate your return request within 7 days of receiving the item.

  • Products reported after 7 days will not be eligible for return unless covered by a manufacturer’s warranty.

3. How to Initiate a Return

To start a return:

  1. Contact our Customer Support team at  [email protected] with:

    • Your order number.

    • A clear description of the issue.

    • Photos or videos of the product and packaging (if defective or damaged).

  2. Our team will review your request and provide return instructions.

  3. Ship the item back to the address provided by our support team.

4. Return Shipping Costs

  • If the return is due to a fault from Detopsy (e.g., wrong, defective, or damaged product), we will cover the return shipping costs.

  • If the return is due to a change of mind, the customer is responsible for return shipping fees.

5. Inspection & Approval

  • Once we receive the returned item, our quality control team will inspect it.

  • If the return meets our policy conditions, we will approve it and process your refund or exchange.

  • If the item fails inspection (e.g., used, missing parts, damaged by customer), we may reject the return or offer a partial refund.

6. Refund Process

  • Refunds will be issued to your original payment method (e.g., bank transfer, card, or wallet credit) within 5–10 business days after approval.

  • If you paid cash on delivery, you’ll receive a bank transfer refund.

  • Shipping fees (if applicable) are non-refundable unless the return is due to our error.

7. Exchanges

  • If you prefer, we can send a replacement product instead of a refund, subject to stock availability.

  • Exchanges for different products may require additional payment if the replacement is higher in value.

8. Damaged or Defective Items on Arrival

  • Report any damaged, defective, or incorrect items within 48 hours of delivery.

  • Keep all original packaging as evidence for courier claims.

9. Warranty Claims

  • Some products come with a manufacturer’s warranty.

  • Warranty claims will follow the terms and conditions provided by the manufacturer.

10. Contact Us

For all return and refund queries, please contact:

Email:  [email protected]
Phone: +234 701 347 1247
Address: PORT HARCOURT:
Plot 40-42 Azuabie Off Peter Odili Road, Trans-Amadi Industrial Layout

LAGOS:
Suite 114/116 TOYE BUILDING, 74, Isheri Road, Ojodu-Berger, Lagos State.

Abuja:
24 Patrick Yakowa Street, Katampe Extension. Abuja